Customer Service FETAC Level 5

Aim:

The aim of the course is to provide participants with the skills and understanding to deliver a consistently high level of customer service.  

Who should attend:

This course is directed at any person who has a customer service role within an organisation  

Course objectives:

At the end of the course participants will be able to:

• Understand the importance of presenting a professional image
• Communicate effectively with customers both verbally & non-verbally
• Handle customer complaints in a positive manner
• Understand consumer rights

Course content: 

• Customer Focus
• Customer Contact Skills
• Quality Service, Policy & Practice
• Dealing with Difference
• Consumer Legislation